Telecom Solutions

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Unified Communications

What Is Unified Communications?

With all sorts of new communication technologies gaining popularity, Unified communications is the term used to bring all of those different platforms in onto the same playing field creating better efficiency and flow. An ideal unified communications solution, for example, would allow one person to IM, call, video conference, collaborate with partners, and much more from a computer, smartphone, tablet, or whatever mobility medium he or she wishes to use, all in real-time.

Technologies Involved In Unified Communications Solutions

A great Solution Provider will be able to integrate any combination or all of the following into one package whether it’s a single site or multi-site setup:

  • Voice

  • Emails

  • Instant Messaging

  • Scheduling/Calendars

  • Video Conferencing

  • Audio Conferencing

  • Desktop Sharing

  • Individuals Real Time Availability

  • Customer Relationship Management Software (CRM)

  • Accounting systems

  • Resource Planning Systems

UNIFIED COMMUNICATIONS PROS

  • Employees are More Productive
  • Better Business Intelligence
  • Employee Performance Metrics
  • BYOD Bring Your Own Device
  • Scalable

UNIFIED COMMUNICATIONS CONS

  • Resistance from Technology-Fearing Workers
  • Potential for low-quality products from bad vendors
  • Security Breach Risks increased if not Addressed

 


 

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SIP Trunking

What Is Sip

SIP stands for Session Initiation Protocol. As customers migrate to IP PBX technologies, SIP Trunking is a great scalable solution for your businesses allowing you to take full advantage of the flexibility that IP based communication brings to the table.

It is the most commonly used protocol for VoIP and has become the standard for IP based trunking solutions. SIP is much more scalable than the traditional methods of voice communications. Starting at a single trunk or call path scaling up to tens of thousands SIP allows you to correctly size your trunking needs. SIP allows you to build the redundancy that a network based solution is designed for allowing tremendous flexibility.

What You Should Know About Sip Trunking

  • SIP is used as the language your IP PBX and Carriers Network speak pass calls between each other.
  • Can be used to for audio and video conferencing
  • SIP uses a text-based protocol so it is easy to debug, but carries with it many useful features that complement the power of an IP PBX.

 


 

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Hosted Pbx

What Is A Pbx System

Hosted PBX is a phone system that uses Voice over IP to provide a Cloud based phone system for businesses. Often this service is provided by a network service provider as part of an overall network solution. This type of solution provides a customer with the ultimate in flexibility as access to “seats” are typically purchased on a monthly basis and can scale up and down as needed.

Customers also enjoy the flexibility of the actual dial tone access being provided by the provider in a scalable fashion as well. Customers also are out of the PBX management business and the uptime and investment in keeping the solution running stays with the Hosted provider.

Enterprise features are available for even small scale customers, giving them ability to purchase advanced solutions like contact center typically on a one off basis. Providers work hard at delivering Hosted VOIP as reliable as possible. Allowing a customer to scale to meet demand.

PBX BENEFITS

  • Small and Medium-Sized Businesses

  • Work-from-Home Employees

  • Works with Existing Land lines and Mobile Phones

  • VoIP (Voice-over-IP)

  • Scalable and Money Saving

  • Quick Setup and Ease of Use

  • Get Local Phone Numbers

  • Long Distance

  • Enhanced Productivity

 


 

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Local Voice

For companies that have an existing PBX and need a cost-effective solution for voice and data, purchasing ISDN-PRI service (Integrated Services for Digital Network- Primary Rate Interface) could be the right decision.

ISDN-PRI is an advanced digital voice and data service. It divides a T1 digital signal into 24 voice channels, with 23 of those channels being used to place and receive phone calls, or carry data. The 24th channel cannot be used for placing or receiving calls, as it is used for providing voice features and also for providing signaling for the other 23 channels.

Benefits To Purchasing An Isdn-Pri:

  • Customers can have up to 23 concurrent call paths per circuit.

  • ISDN-PRI supports an unlimited amount of DID’s, making it scalable for growing companies.

  • Each employee can have their own phone number.

  • The circuit is provisioned on a physical line, providing it with guaranteed bandwidth.

  • ISDN-PRI has been around forever, and is tried-and-true.

ISDN-PRI circuits are popular among many businesses because it’s nimble. Instead of purchasing separate circuits to meet their needs, it can allow a business to run those services over one physical line. This helps to simplify the solution to the customer, and also helps to lower the overall cost. The circuits are also built and configured as “Dynamic”, meaning that it will instantly allocate channels to specific uses when they are needed. For example, when a call is placed or received, the necessary channel(s) are pulled so the call can be completed, making them unavailable for data use. As soon as the call is completed, the channel(s) are released and can then be used for data.